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Testing & Evaluation FAQs—General

General | Testers | Before Ordering | After Ordering | During Testing | After Testing

Here are some frequently asked questions from our customers. If you can’t find the answer to your particular questions here, please call us at 800.845.5731 or email us at

How do I access or update my account information?

  1. Click the "My Account" link (found in the top right corner of our website).
  2. Log in. If you’ve forgotten your password, you may reset it at this page.
  3. Click the "Member Profile" link.
  4. Check all of the information in your profile (address, phone number, shipping address, and email), and save any changes that you make.

What is a Lexile®?

The Lexile Framework® for Reading is a reading measurement that matches a student’s reading level to appropriate reading text. Beginning with the first grade, a Lexile measure is reported on Stanford results, while a Lexile range is indicated on Iowa results. Lexiles help parents and teachers choose reading material that their students should be able to comprehend. View a listing of JourneyForth books with their Lexile measures.

Do you offer any discounts or rebates?

We offer rebates for group testing if certain conditions are met. Please see our Group Rates & Refunds page for complete details.

Do you report the scores to my state?

To protect your privacy, we send scores only to the purchaser. If your state requires you to file scores, it is your responsibility to submit those scores. If you are unsure of your state’s requirements, we recommend visiting HSLDA.

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