Testing & Evaluation FAQs—General
General | Testers | Before Ordering | After Ordering | During Testing | After Testing
Here are some frequently asked questions from our customers. If you can’t find the answer to your particular questions here, please call us at 1.800.845.5731 or email us at testing@bjupress.com.
How do I access or update my account information?
- Click the "My Account" link (found in the top right corner of our website).
- Log in. If you’ve forgotten your password, you may reset it at this page.
- Click the "Member Profile" link.
- Check all of the information in your profile (address, phone number, shipping address, and email), and save any changes that you make.
What is a Lexile®?
The Lexile Framework® for Reading is a reading measurement that matches a student’s reading level to appropriate reading text. Lexiles help parents choose reading material that their students should be able to comprehend. A listing of JourneyForth books with their Lexile measurements may be found here.
Do you offer any discounts or rebates?
A 10% discount applies to all achievement tests ordered and shipped between September 1 and November 30 and returned no later than December 31. We also offer rebates for group testing. Click here for our refund/rebate policy.
Do you report the scores to my state?
To protect your privacy, we send scores only to the purchaser. If your state requires you to file scores, it is your responsibility to submit those scores. If you are unsure of your state’s requirements, we recommend visiting HSLDA.