Hard Drive FAQs
General
- Can more than one student use the same hard drive?
- Do I have to pay a deposit?
- Can I pay monthly?
- What if my electricity goes out?
- Can I call BJU Press for technical support?
- How long can I keep it?
Installation
- Where can I find out what version my hard drive is?
- When the drive is moved from one computer to another, the "Completed" field no longer contains any dates.
- What will happen if I plug the hard drive into another computer?
- I have attached the hard drive to my computer, but the drive does not show up in the MyComputer window.
- During the installation of the product I received the following error message in the window: E1103:Drive not found.
- During the installation of the product I received one of the following error messages in the window:
E1104:Unable to read data from the file. exiting...
E1105:Error decrypting the file
E1214:Error opening file "file name"
E1215:Error opening file "file name"
E1216:Error reading from file "file name" - How do I know what version of the software is installed on my system?
USB
- How do I know if my PC has a USB 2.0 port?
- When I plug in my hard drive, it seems to power up without any problems, but the drive cannot be accessed from the computer. I also receive different failure messages when I try to access the drive.
Viewer/Player
- The rewind button does not seem to work. How do I rewind the lesson?
- Every time a lesson is played a new player is run. Is there a way to prevent this from happening?
- I started several players at the same time by accident and I notice that even after the players are terminated, there is still sound coming from the PC.
- If I turn the mouse wheel while the VLC player is running, the video starts at the beginning again.
- I received one of the following error messages in a pop-up window:
E1201:Unable to read data from the file.
E1210:Unable to read data from the configuration file. - I received one of the following error messages in a pop-up window:
E1202:Error decrypting the security data.
E1211:Error decrypting the configuration file. - I received the following error message in a pop-up window:
E1204:This product has expired and will no longer work - I received the following error message in a pop-up window:
E1203:The serial number of the drive is not the one purchased with this product. Drive - "current serial number", Product "serial number" - I received one of the following error messages in a pop-up window:
E1205:error encrypting configuration information
E1212:error encrypting configuration information - I received one of the following error messages in a pop-up window:
E1206:error writing to configuration file
E1213:error writing to configuration file - I received one of the following error messages in a pop-up window:
E1207:Could not validate the current time
E1208:Could not validate the last viewed time - I received one of the following error messages in a pop-up window:
E1209: You cannot change the system time since this program has an expiration date. Please change it back - I received one of the following error messages in a pop-up window:
E1217:problem with the set_encrypt_key call
E1218:problem with the set_decrypt_key call - I received one of the following error messages in a pop-up window:
E1219:Handle invalid
E1220:error accessing the USB drive. Please make sure it is plugged in
E1221:GET_DRIVE_GEOMETRY have failed. Error "number". Error accessing the USB drive. Please make sure it is plugged in. - I received the following error message in a pop-up window:
E1223:There are no Distance Learning drives with volume name "volume name" attached to this machine. - When I click on another window, the media player disappears into the background. Is there a way to keep the task bar active so I can easily switch back to the media player?
- When I bring up the Distance Learning Application and click on a lesson, the viewer starts out at normal size and then expands all across the screen, skewing the video.
General
Q: Can more than one student use the same hard drive?
A: Yes, but it is good for each student to have his/her own textbooks.
Q: Do I have to pay a deposit?
A: No deposit is necessary.
Q: Can I pay monthly?
A: No, you will need to pay once.
Q: What if my electricity goes out?
A: During any electrical storm, you should turn off your personal computer and the hard drive. If the electricity goes out while the hard drive is functioning, you will have to turn the device back on once power is restored and resume wherever you left off.
Q: Can I call BJU Press for technical support?
A: Yes, call 1.800.845.5731.
Q: How long can I keep it?
A: The hard drive is yours for thirteen months. We ask that you send it back to us in the original box.
Installation
Q: Where can I find out what version my hard drive is?
A: Right click on the Distance Learning icon, click Properties, and look in the “comment” field for the version number.
Q: When the drive is moved from one computer to another, the “Completed” field no longer contains any dates.
A: This occurs when the drive letter for the hard drive changes from one computer to the other.
We store the completion dates using cookies in the Portable Firefox browser that runs the Distance Learning catalogue; so we’re dependent on Firefox to find the right cookie.
Since the drive letter is part of the cookie name, the browser is unable to find the cookie that contains the dates when there is a change of drive letter.
To fix this, click the right mouse button on “My computer” and select “Manage” from the menu. Select “Disk Management,” then right-click the hard drive. Choose “Change Drive Letter and Paths” to choose another drive letter for the drive. The new drive letter must be the same as the drive letter of the computer where the completion dates were set.
Q: What will happen if I plug the hard drive into another computer?
A: The user may use BJU Press Distance Learning on any available computer that meets the specifications.
Q: I have attached the hard drive to my computer, but the drive does not show up in the MyComputer window.
A: Some computers have so many drives that any new drive cannot get a drive letter for its use. In order to have the drive show up you would need to do the following:
Right click on the MyComputer icon with the mouse
Select ‘manage’ from the menu and then Disk Management from the pop-up window
Select the new drive from the list of drives displayed by clicking with the right button of the mouse.
Select ‘Change Drive Letter and Paths’ from the menu that appears.
Select the Change button that appears in the pop-up window.
Choose an unused drive letter within the list of drive letters and select ‘Ok’. This causes the pop-up window to disappear.
Select ‘Ok’ within the ‘Change Drive Letter ….’ Window. This will cause this window to also disappear.
Exit the ‘Computer Management’ window by clicking the ‘x’ icon in the upper right hand corner of the window.
Q: During the installation of the product I received the following error message in the window:
E1103:Drive not found.
A: This error message was displayed because the security program, during installation, could not find a hard drive with the volume name of HSAT## ( ## represents the distance learning grade being installed). This problem could happen if the user copied the setup file from the Distance Learning Hard Drive and ran it without the drive being attached to the computer. Make sure that you followed the steps in the user installation manual.
Q: During the installation of the product I received one of the following error messages in the window:
E1104:Unable to read data from the file. exiting...
E1105:Error decrypting the file
E1214:Error opening file “file name”
E1215:Error opening file “file name”
E1216:Error reading from file “file name”
A: This error message occurs when there is a problem reading the hard drive configuration file. Click on the HSAT## drive. The prov directory should appear within the window. Inside is the security file called prov.conf. To check the security file’s write permissions, right click on the file and select “properties,” then click the security tab. Select the username
or group to which your user ID belongs. Make sure that the “Allow Write” box is checked and the “Deny Write” box is unchecked.
Q: How do I know what version of the software is installed on my system?
A: Use the right mouse button and click on the icon for the Distance Learning application installed. Select properties from the menu displayed and look in the comment field of the shortcut tab. The version of the software is displayed here. This version is changed every time the software is released.
USB
Q: How do I know if my PC has a USB 2.0 port?
A: Right-click on My Computer, then click “Properties.” Select the hardware tab, then the device manager button. Expand the “Universal Serial Bus Controllers” section by clicking on the (+) plus sign. There should be an “Enhanced” USB host controller present.
Q: When I plug in my hard drive, it seems to power up without any problems, but the drive cannot be accessed from the computer. I also receive different failure messages when I try to access the drive.
A: Try rebooting the computer without any USB devices attached. Then plug in the USB drive, right click on My Computer, select manage, and then click “Disk Management.” If the drive is not present in the Disk Management window or if you are not able to access it, then the drive may have failed. Call customer support.
Caution: The cause of unpredictable behavior in a USB drive is often found to be the incorrect removal of a previously connected USB device. When removing USB devices right click on the “Safely Remove Hardware” icon in the menu bar tray. This is usually found in the bottom right hand corner of the monitor. Once you have clicked on the icon, a menu with a single selection should appear. Click again on that selection to see the “Safely Remove Hardware” window. Select the correct USB device and click the “Stop.” When you receive the message that it is safe to remove the device, unplug the USB device from the computer.
Another possible reason for USB malfunction is the presence of too many USB devices. We recommend plugging only one hard drive into the computer at one time.
Viewer/Player
Q: The rewind button does not seem to work. How do I rewind the lesson?
A: The button that looks like a rewind button means “Play slower.” To rewind the lesson, use the scroll bar at the bottom of the player window.
Q: Every time a lesson is played a new player is run. Is there a way to prevent this from happening?
A: The open-source player that we are using at the moment does not allow us to ‘play and exit’. Instead a file is added to the playlist of the player and kept around so that the file can be played repeatedly. Since Windows is executing a new player every time a bjv file is selected, there will be an accumulation of players over time. Simply exit each player when done with a lesson to reduce this accumulation. This is a good practice as it ensures that the PC’s memory does not get cluttered with unused programs.
Q: I started several players at the same time by accident and I notice that even after the players are terminated, there is still sound coming from the PC.
A: This was an issue noticed in testing and there are three possible solutions.
If you wait long enough the sound will end as the background process exits.
You could do a ctrl-alt-delete and bring up the task list. Terminate all processes by the name of VLC.exe.
Do a system reboot.
Q: If I turn the mouse wheel while the VLC player is running, the video starts at the beginning again.
A: This is actually considered a feature for the VLC player.
Q: I received one of the following error messages in a pop-up window:
E1201:Unable to read data from the file.
E1210:Unable to read data from the configuration file.
A: These error messages were displayed because the viewer could not read from the configuration file. This may be because the file was deleted or the permissions on the file were changed. Click on the HSAT## drive. The prov directory should appear within the window. Inside is the security file called prov.conf. To check the security file’s write permissions, right click on the file and select “properties,” then click the security tab. Select the username or group to which your user ID belongs. Make sure that the “Allow Write” box is checked and the “Deny Write” box is unchecked.
Q: I received one of the following error messages in a pop-up window:
E1202:Error decrypting the security data.
E1211:Error decrypting the configuration file
A: These error messages were displayed because the viewer could not decrypt the security information read in from the configuration file. This can occur when the information in the configuration file is corrupt. This can also occur because of an internal error in one of the programs running which may cause memory corruption. This second error can usually be fixed with a system reboot.
Q: I received the following error message in a pop-up window:
E1204:This product has expired and will no longer work
A: This error message was displayed because the expiration flag in the configuration file is set. This flag will only be set when the date of the PC has reached the time of expiration of the product. At this point the drive must be returned.
Q: I received the following error message in a pop-up window:
E1203:The serial number of the drive is not the one purchased with this product. Drive - "current serial number", Product "serial number"
A: This error message was displayed because the serial number captured in the configuration file for the hard drive at manufacturing time is not the serial number for the current drive. Either the configuration file is corrupt or the user has made an illegal copy of the hard drive.
Q: I received one of the following error messages in a pop-up window:
E1205:error encrypting configuration information
E1212:error encrypting configuration information
A: These error messages were displayed because the viewer experienced an internal error which may have caused memory corruption. These errors can usually be fixed with a system reboot.
Q: I received one of the following error messages in a pop-up window:
E1206:error writing to configuration file
E1213:error writing to configuration file
A: These error messages were displayed because the viewer could not write to the configuration file, perhaps because the file was deleted or the permissions on the file were changed. Click on the HSAT## drive. The prov directory should appear within the window. Inside is the security file called prov.conf. To check the security file’s write permissions, right click on the file and select "properties," then click the security tab. Select the username or group to which your user ID belongs. Make sure that the "Allow Write" box is checked and the "Deny Write" box is unchecked.
Q: I received one of the following error messages in a pop-up window:
E1207:Could not validate the current time
E1208:Could not validate the last viewed time
A: These error messages were displayed because the viewer experienced an internal error converting the time values into a format that can be used to calculate whether or not the current time has been adjusted beyond the tolerance. This can usually be fixed with a system reboot.
Q: I received one of the following error messages in a pop-up window:
E1209: You cannot change the system time since this program has an expiration date. Please change it back
A: These error messages were displayed because the viewer ascertained that the system time had been manually adjusted backwards. Since the application is time-sensitive the user must re-adjust the system time on the computer back to the valid current time.
Q: I received one of the following error messages in a pop-up window:
E1217:problem with the set_encrypt_key call
E1218:problem with the set_decrypt_key call
A: These error messages were displayed because the viewer had an internal error when trying to decrypt the security data while reading from or writing to the configuration file. This condition may be fixed with a system reboot.
Q: I received one of the following error messages in a pop-up window:
E1219:Handle invalid
E1220:error accessing the USB drive. Please make sure it is plugged in
E1221:GET_DRIVE_GEOMETRY have failed. Error “number”. Error accessing the USB drive. Please make sure it is plugged in.
A: These error messages were displayed because the viewer was unable to access the hard drive. This may be because the drive was unplugged or because security changes on the drive prevented the application from gaining the right permissions. Make sure that you have not made any security modifications to the permissions of files or directories on the drive.
Q: I received the following error message in a pop-up window:
E1223:There are no Distance Learning drives with volume name “volume name” attached to this machine.
A: These error messages were displayed because the viewer was unable to find the hard drive. The viewer uses the name of the file to calculate the volume name of the drive. Based on the calculated volume name of the drive the correct hard drive was not found.
Q: When I click on another window, the media player disappears into the background. Is there a way to keep the task bar active so I can easily switch back to the media player?
A: Yes, hold down the Alt key and press Tab multiple times until the VLC media player is selected and let go of the Alt key.
Q: When I bring up the Distance Learning Application and click on a lesson, the viewer starts out at normal size and then expands all across the screen, skewing the video.
A: We experienced this problem with a large 21-inch monitor that had a screen resolution of 1280 x 1024. To fix the problem, right-click on the desktop and select properties from the menu displayed. Select the settings tab and change the Screen Resolution to a lower setting. We suggest that you try 1024 x 768.
Please contact us for additional information.