Satellite FAQs — Installation
Support & FAQ Home | | General | Pricing and Ordering | Installation | Equipment | Using
Can I install my dish using a temporary mount?
Though it is possible to receive the signal with a temporary mount, we recommend that your mount be stable. If your mount is not stable, it will be difficult to obtain the signal and nearly impossible to retain it.
Do I have to ground my dish and cable?
Yes, you need to ground the dish (even if using pole mount) and the RG-6 COAX cable. This will help prevent damage due to lightning and interference due to nearby frequencies.
I am trying to get signal for the first time with a new system. –or— I moved my dish after losing signal. How do I get my signal back?
Please refer to the Installation Manual pp. 12-18 for step-by-step instructions for acquiring signal quality.
I am seeing “E16 Service is currently scrambled.” When will I see a picture?
To see a picture you may have to wait up to 2 hours after first downloading your channels. If you have waited more than 2 hours, try scrolling through the channels again. If there is still no picture, we may have to check your entitlement. Call us at 1.800.845.5731 or e-mail hsattech@bjupress.com.
Can I use the pre-existing COAX cable in my house?
Maybe, if the existing cable is RG-6. Most pre-existing COAX cable in houses is RG-59. You should see writing on the cable itself indicating whether it is RG6 or 6/U.
What direction will I have to point my dish?
The satellite is located over the equator south of Shreveport, LA. Use Shreveport, LA as a general reference point. For a more specific compass reading please call our Technical Support at 1.800.845.5731 and provide us with your zip code.
What is my azimuth and elevation?
Azimuth is the left/right coordinate, and elevation is the up/down coordinate for your location. See Appendix K in the Installation Guide, or call 1.800.845.5731 for these coordinates.
My VCR or TV has only a yellow-and-white jack, what do I do with the red one?
Your VCR or TV is mono rather than stereo. You have two options of how to connect the RCA cables: (1) Connect the yellow to the video jack and white to the audio jack. The student responses on BJ LINC classes are fed through the left side (white) only. Make sure your receiver is in 1 L/R mode (press R/L button then VOL + to set). (2) Use a Y-adapter (can be purchased at electronics store) to combine the white and red cables into one and connect it to the audio jack.
Where can I find an installer to help set up my satellite system hardware?
If you need to hire someone to install your system, here are a few hints for finding a good installer in your area. Remember that not all satellite-receiving systems are the same. When you are looking for an installer, you will want to find someone who has experience with our particular type of system.
1. Before checking in your local directory, call our Technical Support number, 1.800.845.5731, to ask if we can recommend someone for your area.
2. If Technical Support does not have any recommendations, you will need to check your local directory. When searching for a good installer, try to:
- Find an installer who has experience with KU-band satellite systems and maybe has significant commercial satellite experience. Ask him if he is familiar with G-26. Finding someone who has installed our system before is an extra bonus.
- Banks, gas stations, convenience stores, grocery stores, radio stations, etc., use KU-band for their business. The owners of these businesses may remember who installed for them.
- Call several different installers to compare prices. Some charge a flat fee, and others charge per hour. Also, find out if they will charge you for travel. Get all of the facts.
3. Installer fees are an extra expense not covered by BJU Press, but it may save you a lot of time. Any negotiations of prices are between you and the local installer.
4. If you find a good installer whom you would like to recommend for future BJU Press Distance Learning users in your area, please call our Technical Support number, 1.800.845.5731, or e-mail us at hsattech@bjupress.com. Feel free to have the installer contact us as well.
Is our satellite system as easy to install as DISH Network or DirecTV?
No, the installation of any dish in the FSS (fixed satellite system) is going to be more difficult than a DBS (direct broadcast satellite) dish like DISH and DirecTV. You can pick up a DBS signal if you are as much as 5 degrees off the satellite. Our signal in the FSS requires more precision. Your pole must be plumb (completely vertical) and stable. You must have a clear view of the sky in the direction of our satellite (Galaxy 26). Even a tree limb or leaf may block the signal from reaching your dish. The LNB must be in the proper starting position. (“Up” should be in the 12 o’clock position.) You must be very precise with your azimuth and elevation.
