Satellite FAQs — General

When do I need to place my equipment order to be ready for the school year?

In August of each year there is a very important orientation week just prior to the beginning of the regular school year. We recommend that you place your equipment order at least one month in advance of the date you wish to begin viewing or recording. There is not an actual cut-off date, but ordering any later could cause you to miss the first few weeks of lessons.

May I sign up at any time?

Yes, we place no restrictions on the time of year that you may sign up for BJU Press Distance Learning. However, signing up in the middle of the year would be similar to transferring into a new school in the middle of the year. You would need to pick up where the courses were and continue on from there.

Will I still need to order teacher's editions?

The philosophy of the BJU Press Distance Learning programming is to assist you, not replace you, as you teach your children. With this in mind, some teachers do not require the use of teacher's editions since any necessary information is provided in the printed materials received by registering for the course. Teacher's editions are recommended for some courses since they provide answer keys and other supplemental information. Please refer to our Essential Materials List for specific details of what you might need for each course. Or you may view and purchase textbooks and other materials online.

How do I know which grade level I need?

BJU Press Distance Learning programming uses the BJU Press curriculum. We do not have a placement test for the programming or curriculum. Unless there are unique circumstances, we typically suggest moving on to the next grade level and covering any deficiencies you may find as the material is taught. Most textbooks spend the first part of the year in review, so you should quickly notice if your student is not yet ready for a particular level.

If I am using BJU Press Distance Learning, can I still receive programming from other sources?

Yes, the BJU Press Distance Learning programming does not interfere with or replace the ability to view other programming, including cable or other satellite services.

Where can I find schedules of BJU Press Distance Learning programming?

Our program schedules are found on the Schedules page.

Where can I find help with installing, troubleshooting, or operating my BJU Press Distance Learning equipment?

You may find your answer at our Tech Support pages or you may contact us by e-mail at hsattech@bjupress.com or by phone at 1.800.845.5731.

How can I receive network updates and broadcast notices?

You may subscribe to a free e-mail service that sends a notice automatically. To find out more information or to subscribe to this service, please go to the E-mail Notification page.

Who do I contact about billing information?

Please e-mail the BJU Press Distance Learning Business Office at homesataccounts@bjupress.com or call 1.866.879.2966 (press 2). You may also change your method of payment or update your credit card information by contacting the BJU Press Distance Learning Business Office.

How can I order makeup lessons of a course I missed?

If you are an active BJU Press Distance Learning subscriber, you may order makeup lessons by contacting Customer Service by phone at 1.800.845.5731.

Are the textbooks included with my BJU Press Distance Learning subscription?

No, the textbooks are not included in your BJU Press Distance Learning costs. The Essential Materials List will give you the list of materials needed for each course. The materials are available from BJU Press and may be viewed and ordered online.

When does my subscription start?

The subscription runs from the time of ordering. Your first month subscription fee is paid when you order.

Does my service automatically renew each school year?

Yes, it will renew automatically.

Do you offer a money-back return policy on your equipment and subscription?

Yes, if you are not satisfied with the service you may return the hardware and materials within 30 days of the invoice date for a full refund.

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